The knowledge base at your_company.support.rhizalytics.com/support/solutions might include some articles that are protected because they contain sensitive or proprietary information. Protected articles include details about custom reports and information about syndicated datasets that are preinstalled in your system. If you are not logged in, you can see unprotected articles. But to see all of the articles, you must log in to the support portal.
Articles about Rhiza for Research basics and Geographic Reports are visible to all users.
Here are two ways to tell that you are not logged in to the support portal:
- Check the title bar at the upper right of your screen - if a link labeled Login appears, you are not logged in.
- You can tell if you are logged in by searching for protected articles. For example, if your installation includes preinstalled datasets, go to http://your_company.support.rhizalytics.com and search for "Supported Datasets." The article named Supported Datasets will not be found if you are not logged in.
The support portal does not use the same login system that the Rhiza for Research software does. You must create a separate account for the knowledge base. Your username and password might be different from what you use to access the Rhiza for Research tool.
To see all of the documentation for your system, click the Login link and enter your email address and password in the fields provided.
If you have forgotten your password, click the forgot your password? link near the login button and follow the instructions.
You can submit a support ticket without logging in.
If you have not set up a user account, there are several steps. You don't need a key to set up a support login. Please read Create a Support Portal Account for complete instructions.